Retail Orders
We accept returns on unopened, unused product within 30 days of delivery. To initiate a return, contact us at contact@sipliy.com with your order number. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo of the item. We will issue a full refund or send a replacement at no additional cost. You will not be required to return the damaged product.

Custom Branded Orders
Custom branded orders are non-refundable once production has begun. Please review all artwork and proofs carefully before approving. We are not responsible for errors in approved designs. If you receive a defective custom order, contact us within 7 days and we will work to make it right.

Wholesale Orders
Wholesale orders under 5,000 units may be eligible for return if the product is unopened and in original condition, contacted within 14 days of delivery. Orders above 5,000 units are final sale. Damaged wholesale orders are subject to the same policy as above — contact us within 7 days with photo documentation for a full refund or replacement.

Non-Returnable Items

• Opened or used product
• Custom branded orders once in production
• Wholesale orders above 5,000 units

Questions?
Contact us at contact@sipliy.com